Refund policy
We want you to be happy with your order. If you're not, you can return it within 30 days of delivery.
Change of mind
- Items must be unused, clean and in their original packaging.
- Email us first at frostyfluff.team@gmail.com with your order number. We'll reply with the return instructions. Returns sent without contacting us first can't be processed.
- Return shipping is paid by the customer.
- Once we receive and check the return, we refund the product price to your original payment method within 5–10 business days.
Damaged, defective or wrong item
Email us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund. You don't need to send anything back.
Order not received
If your order hasn't arrived 30 days after purchase, contact us and we'll reship it for free or refund you in full.
Cancellations
You can cancel for a full refund as long as your order hasn't shipped yet. Just email us.
Contact
FrostyFluff, operated by Igor Bartorelli, Spain. frostyfluff.team@gmail.com